HCL Hiring Freshers Graduate February 2016 - Apply Now

Company : HCL

About Company :  HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in). The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Job Role/Designation :  Graduate Engineer Trainee

Qualification :  BE/BTech

Experience Required : Freshers

Job Description :
  • Respond to user escalations and engage functional escalation and service delivery management as required.
  • Monitoring of tickets and taking the actions necessary to meet service targets.
  • Central Communication point for Major Incidents. Willing to work in 24/7 shift.
  • Responsible for escalating Incidents and User Service Requests within their organization to drive resolution.
  • Manage major incident bridge as needed.
  • Participate in incident management meetings with customer and internal teams.
  • Should be a self-starter (1.) lndependently resolve tickets within SLA. 
  • Identify and drive process improvements.
  • Provide incident report to problem management.
  • Good communication skills (written & verbal).
  • Good understanding of ITIL processes.
  • Good team member.
Salary Offered :  Best In The Industry

Job location : Chennai

Official  Website : www.hcl.com

Apply Mode :  Online

To Apply Online : Click Here 

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